Erworbene Kenntnisse und Zertifikate:

• ISTQB (International Software Testing Qualifications Board) - Foundation Level • Certified Professional for Requirements Engineering - Foundation Level • MCSA - Microsoft Certified Solution Associate o Troubleshooting / Supporting Windows 7 in the Enterprise 70-685 o Installing and Configuring Windows 7 Client 70-680 • ISO/IEC 27000 o Foundation Certificate in ISMS • ISO/IEC 20000 o Consultant/Manager Certificate in ITSM o Professional Certificate Management and Improvement of ITSM Processes • ITIL V3 Expert o ITIL V3 Managing Across the Lifecycle o ITIL V3 Continual Service Improvement o ITIL V3 Service Operation o ITIL V3 Service Transition o ITIL V3 Service Design o ITIL V3 Service Strategy o ITIL V3 Foundation • Six Pack / Six Sigma • Personalführung o Führungsverhaltenstraining o Grundsätze und Praxis o Grundlagen der Personalführung • Interkulturelles Training D / USA / Korea / China Diverse Betriebssysteme und Applikationen

Sprachen:

• Deutsch: Muttersprache • Englisch: gut (Level B2)